Returns & Exchanges

At H2OFashion, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely happy with your order, our Returns & Exchanges Policy is designed to facilitate a straightforward process.

1. Right of Withdrawal (Cooling-Off Period)

As per EU regulations, you have the right to withdraw from your purchase within 14 days without providing any reason. This 14-day period begins from the day you, or a third party designated by you (other than the carrier), take physical possession of the goods.

2. Initiating a Return

To exercise your right of withdrawal:

•Notification: Inform us of your decision to return the item(s) within the 14-day cooling-off period. You can do this by contacting our Customer Service team at [Customer Service Email] or by completing and submitting the [Withdrawal Form Link].

•Return Shipping: After notifying us, please send the item(s) back to us within 14 days. Ensure that the products are in their original condition, unused, and with all original packaging and tags.

3. Return Shipping Costs

•Customer Responsibility: Unless the item is faulty or not as described, you are responsible for the cost of returning the goods. We recommend using a trackable shipping method to ensure the safe return of your item(s).

4. Refund Process

Upon receiving and inspecting the returned item(s):

•Refund Approval: If the products are in acceptable condition, we will process your refund.

•Refund Method: Refunds will be issued using the same payment method you used for the original transaction, unless otherwise agreed upon.

•Refund Timeline: We will process the refund within 14 days of receiving the returned goods or proof of their return shipment, whichever is earlier.

5. Exchanges

If you wish to exchange an item:

•Process: Please return the original item following the return procedure outlined above and place a new order for the desired item.

•Conditions: Exchanges are subject to product availability.

6. Exceptions to the Right of Withdrawal

Certain items are exempt from the right of withdrawal, including:

•Perishable Goods: Items that are liable to deteriorate or expire rapidly.

•Sealed Goods: Products that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

•Customized Items: Goods made to your specifications or clearly personalized.

7. Faulty or Incorrect Items

If you receive a faulty or incorrect item:

•Contact Us: Please reach out to our Customer Service team immediately at [Customer Service Email] with your order details and a description of the issue.

•Resolution: We will arrange for the repair, replacement, or refund of the item, in accordance with EU consumer protection laws.

8. Contact Information

For any questions or assistance regarding returns and exchanges, please contact our Customer Service team:

•Email: [Customer Service Email]

•Phone: [Customer Service Phone Number]

•Address: [Your Company Address]

We are here to help and ensure your shopping experience with us remains exceptional.